It's your turn.

It’s your turn.

This chapter outlines why it’s important to identify the edges and depths of a mess, so you can lessen your anxiety and make progress.

I also introduced the need to look further than what is true, and pay attention to how users and stakeholders interpret language, data, and content.

To start to identify the mess you’re facing, work through these questions:

Users: Who are your intended users? What do you know about them? How can you get to know them better? How might they describe this mess?
Stakeholders: Who are your stakeholders? What are their expectations? What are their thoughts about this mess? How might they describe it?
Information: What interpretations are you dealing with? What information is being created through a lack of data or content?
Current state: Are you dealing with too much information, not enough information, not the right information, or a combination of these?