How to Make Sense of Any Mess by Abby Covert

Chapter 3: Face Reality | Page 73

8. Mind Map

A mind map illustrates the connections between concepts, objects, ideas, channels, people, and places within a particular context.

These concepts don’t necessarily live under an established hierarchy or sequence. For example, in the diagram above, I’ve outlined the various aspects of running a pizza parlor as the owner (me!) might think about them.

Chapter 3: Face Reality | Page 76

Try diagramming.

1. Make a block diagram that shows how the pieces of a concept interrelate.
2. Demystify a process by making a flow diagram.
3. Break your latest project down into its individual tasks and make a Gantt chart.
4. Compare a group of restaurants in your neighborhood in a quadrant diagram.
5. Explore what happens when concepts or objects overlap using a Venn diagram.
6. Break any multi-user process into a list of tasks per user with a swim lane diagram.
7. Depict the content and organization of your favorite website in a hierarchy diagram.
8. Unload all of the cool ideas in your mind right now in a mind map.
9. Explain how to make your favorite food with a simple schematic. Bonus point for exploding it!
10. Make a journey map of a day in your life.

Chapter 3: Face Reality | Page 77

Meet Maggie.

Maggie is the creative director for a small agency. She has a new client, and doesnt understand their business.

She reads their website, annual reports, and printed brochures, and still can’t pinpoint what they do. She’s not the only one. It turns out that no one on her team can figure out what the client’s business does either. Maggie knows she has to clear this up before overseeing work for the client.

Even if Maggie is the most talented creative director in the world, her work won’t matter much until she faces the reality that she doesn’t understand her client’s business. She needs to get a clearer mental model out of her client’s head and into her team’s hands.

In an attempt to face reality, Maggie asks her client to describe the business in the simplest way possible. “Like you would at a grade school career day,” she says.

With that as a basic model, she can ask better questions and compare her client’s mental model with her own. She uses a mind map to capture thoughts as they talk. After talking with her client, Maggie has a clearer understanding of their business and much more confidence that her team can support their needs.